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Gas Fireplace Repair

Ottawa’s Gas Fireplace Repair & Troubleshooting Experts Since 1994

Need emergency gas fireplace repair in Ottawa? Harding’s team of certified technicians is equipped to handle a wide range of gas fireplace issues, from pilot light problems to major component failures. With years of experience, we’ve seen it all and can provide fast, reliable service to get your fireplace back in working order.

Signs Your Gas Fireplace Needs Repairs

Strange Odours

A functioning gas fireplace shouldn’t emit strong smells. If you notice gas, sulfur, or burning odours, it may indicate a leak or clog that needs immediate attention.

Difficulty Igniting or Maintaining the Flame

If your fireplace struggles to ignite or the flame goes out frequently, there may be an issue with the ignition system, thermocouple, or gas line that requires professional repair.

Soot Build-Up or Discoloration

Gas fireplaces shouldn’t produce significant soot. If you see buildup or stains, it could signal inefficiency in the combustion process or obstructed burners.

Concerning Noises

Unusual sounds like grinding or clicking may indicate a failing blower fan, loose components or debris in the burners. Prompt diagnosis can prevent further damage.

Pilot Light Issues

The pilot light should burn with a steady blue flame. A flickering or yellow flame might indicate incomplete combustion or gas supply problems. Frequent pilot light outages could signal a malfunctioning thermocouple.

Changes in Flame Appearance

Flames should be bright blue with yellow tips. Irregular flames or changes in colour may indicate burner issues, incomplete combustion, or a problem with ventilation that require repair.

Increased Condensation

Excessive moisture on the glass or surrounding area may indicate poor ventilation or a clog in the exhaust system, which should be addressed early to prevent air quality issues.

Poor Heating Performance

If your fireplace isn’t heating as effectively as before, there might be a problem with the burner, heat exchanger, or thermostat. A thorough inspection is necessary to restore optimal performance.

Gas Fireplace Troubleshooting

Make Sure the Gas Is On

Even if you don’t regularly turn the gas off, we always recommend homeowners check that it’s on. There are a number of ways the gas could’ve been inadvertently turned off and not everyone thinks to check that it’s in the correct position.

Check Breakers

If you’re having problems with the blower, check the breaker and see if the fireplace one is tripped. While gas fireplaces don’t need electricity to operate, the fan and blower do require power. When these parts of a fireplace stop working, many people don’t remember to check the circuit breaker.

Check the Batteries

If you’re using a remote to control the fireplace, it could be a problem with the remote—not the actual fireplace. Remote batteries need to be replaced from time-to-time, which could be a quick and easy fireplace troubleshooting solution.

If these solutions don’t resolve the problem, it may be due to issues with the burners, fan, or pilot light. For safe troubleshooting and repairs, contact Team Harding.

Tips for Cleaning Your Gas Fireplace

  1. Wait until it’s completely cool.
  2. Turn off the gas.
  3. Remove the gas logs, checking for cracks. Clean them with a soft-bristled brush.
  4. Take out the lava rocks, vacuum them individually and remove soot with the brush.
  5. Use a vacuum hose attachment to clean the fireplace interior.
  6. Wipe down internal edges with a damp cloth. Use warm, soapy water to remove dust or soot.
  7. Put the lava rocks and logs back in the same order.
  8. Clean the glass with a special fireplace glass cleaner. Let it dry. *Windex is not recommended.
  9. If you have a vented fireplace, remove any debris such as leaves or nests.
  10. Check that your carbon monoxide detector is working properly.

Gas Fireplace FAQs

Can I clean white stains on my fireplace glass with Windex?

No, you can’t remove the built-up white residue on your fireplace glass with Windex or any other regular household cleaning product. This common residue can only be removed with a special fireplace glass cleaner made specifically for the task.

How often should I have my fireplace serviced?

In Ontario, all fireplaces should be inspected by a certified expert at least once a year.

How much does fireplace repair cost?

There is no set cost for fireplace repair because every fireplace is different and every repair is unique. At the beginning of your repair appointment, once the issue has been diagnosed, our technicians will give you a quote that includes repair, labour, and parts.

Do I need to keep my fireplace pilot light on during the summer?

While keeping your fireplace pilot light on during the summer is not completely necessary, choosing to do so will help reduce wear and tear on your fireplace’s pilot assembly.

Does a gas fireplace use a lot of gas?

You can do some basic math to determine how much gas your fireplace will use. Every fireplace has a factory-established BTU rating that tells you how much energy it puts out. With this number and your fuel cost, you can figure out what it would take to operate your fireplace.

Generally, natural gas and propane fireplaces are considered to be inexpensive to operate. But the costs can vary.

How much heat does a gas fireplace put off?

Gas fireplaces can give off a lot of heat. Between the ceramic front glass and a blower, a fireplace can heat a room quite efficiently. While a gas fireplace doesn’t heat the same as a wood-burning fireplace, it requires much less work, mess, and preparation.

Is it okay to leave the pilot light on in a gas fireplace?

Yes, it’s okay to leave the pilot light on in your fireplace. That said, you might not want to. It depends on how you use your fireplace. It also depends on if your fireplace has a standing pilot or intermittent pilot ignition.

Generally, leaving a pilot light on is safe and can even be beneficial for your unit. Alternatively, some homeowners prefer to turn off the pilot light if they don’t plan to use the fireplace for a long period. This can save maybe $5-10 a month on fuel costs.

Is it cheaper to run a fireplace or a furnace?

In most cases, a fireplace will not be able to completely replace your furnace. Gas fireplaces work most effectively when used for zone heating to supplement a furnace. However, running a fireplace could reduce your overall energy costs.

Can you use a gas fireplace when the power is out?

Fortunately, yes! This is one of the major benefits of a gas fireplace. Even when the power goes out, you and your family can stay warm by the fire.

Book Gas Fireplace Repair

To schedule fireplace repair or inspection, call us at (613) 831-5056 or fill out the form below and one of our fireplace specialists will be in touch with you shortly.

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Service Hours:

Monday – Friday: 7:30am – 4:30pm

24 Hour Emergency Services Available

Francine Massicotte
Francine Massicotte
03:54 16 Nov 24
Scott and Calvin went above and beyond what I expected when they serviced my... fireplace. They were highly professional, friendly, efficient, meticulous and made my fireplace look like new!read more
Jill Nansen
Jill Nansen
22:06 04 Nov 24
Absolutely amazing Service experience. Adam came and thoroughly cleaned our... fireplace. Our fireplace was not working before he arrived and he got it up and running. We were told by previous company that we needed parts. Adam was very polite and explained what he was doing as he did it. Thank you so much, Adam. I’m sure we will see you again.read more
GABE NIGHT
GABE NIGHT
23:42 31 Oct 24
James Carson
James Carson
20:42 13 Sep 24
Excellent service, timely and excellent workmanship.
Chantal Poirier
Chantal Poirier
16:02 05 Sep 24
Very professional and knowledgeable team. Great customer service.
Ghazi Elrassoul
Ghazi Elrassoul
22:54 25 Jul 24
I am very impressed and pleased from the in-house service. Steve fixed our issues... and spent a good time to explain the Eco bee features. He is very professional with a strong knowledge of the products and servicesread more
Noella Morvan
Noella Morvan
20:54 03 Jul 24
Thank you so much for the great work!!
Yves Morvan
Yves Morvan
20:48 03 Jul 24
Amazing work! Absolutely great work! Thank you so much!
Jason Lutes
Jason Lutes
18:04 25 Jun 24
We've had Harding clean our air ducts and they always do an excellent job. We... recently had them come in to check our AC when it wasn't running during a heat wave. Would have paid anything to get that sweet AC running again. Turns out it was just a blown fuse we missed. Honest people!read more
Victor Lee
Victor Lee
21:09 20 Jun 24
Harding technician was very helpful in choosing an appropriate air conditioner for... my house. They were professional and punctual. Price was also better than the other three companies I got quotes from. I have no concerns that my air conditioner unit will work well for me.read more
Terry Stansel
Terry Stansel
23:47 16 Jun 24
Team Harding installed my new air conditioner one week after getting the quote. Mark... and Matt arrived on time, went straight to work and did an excellent job, cleaning up everything perfectly!They were so easy to get along with and my new air conditioner just hums so quietly. Great price, great service, great people!Team Harding truly deserves a 5 star rating, I highly recommend this company. Thank you so much!!! 👏Terry Stanselread more
Nick Roy
Nick Roy
18:16 07 Jun 24
Quick, friendly, and informative service on the initial free consultation, fantastic... pricing, a fast install time on the new furnace we purchased, and generous warranty support. Harding has been excellent for us and we are grateful to have done business with them!read more
John Owens
John Owens
15:37 30 May 24
We recently purchased a new wood burning fireplace from Team Harding and are... delighted with the experience. From John in sales, Christine in sales support and coordination, Luc and Austin the installers, and Jason and Brandon the finishers that did an amazing job on a challenging tile installation, Team Harding did a fantastic job and the project went extremely well. We are thrilled with the final result and highly recommend Team Harding.read more
Alex Montenegrino
Alex Montenegrino
14:57 15 May 24
Madawaska
Madawaska
17:56 19 Apr 24
Very skilled, knowledgeable, personable service with this team.My fireplace was... assessed, needed parts, and works like new now.The office communicates very well on timing of appointments.I will recommend them to my friends and family.read more
Robin Barrientez
Robin Barrientez
18:43 18 Mar 24
Great customer service. From sales to technicians, everyone was friendly and quick... to respond. They provided us with proper documentation, and installation was quick. We purchased a heat pump and A/C this time around but also purchased an A/C years back and had no issues. Definitely recommend!read more
Jesse T
Jesse T
21:00 10 Mar 24
Thank you to Jill and the two techs that serviced our fireplace. Great work and... service.read more
Dave Storey
Dave Storey
18:49 29 Feb 24
Excellent service from Sam today. We had a few issues with our humidifier connected... to our furnace and also our HRV system, and Sam easily corrected them and also explained very well how things work and need to be maintained. Very happy now!read more
richard beaudoin
richard beaudoin
23:43 22 Feb 24
Chantelle Petrie
Chantelle Petrie
14:50 17 Feb 24
Quick response, friendly customer service and technician. The technician found the... problem and replaced the part to get our furnace back up and running fast! Thank you so much!read more
Eduardo P
Eduardo P
21:47 25 Jan 24
Experiencing heater malfunctions in the beginning of January is never ideal,... specially with 2 lil'Ones. Luckily the Tech on call was Colin. He was Patient, Knowledgeable and quick to answer the call. As a Family of 4 humans & 1Pup we give Colin 👍x4 & 🐶x1.Thank You.read more
Ang Seguin
Ang Seguin
23:57 06 Jan 24
Amazing service from Steve To!Came home to a freezing cold house and found my ... furnace not working. After making a call, Steve was here in less than an hour and within 30 min my furnace was running! Thank you!Highly recommend!read more
Salah Masad
Salah Masad
18:19 25 Dec 23
Kathy Rochon
Kathy Rochon
22:10 20 Dec 23
The Technician was very professional and explained what needed to be done to keep... the humidifier running efficiently.read more
Bev Catherwood
Bev Catherwood
20:19 13 Dec 23
Harding installed a new furnace and heat pump. The technicians were very... professional and did a great job working with a complex wiring system. We would highly recommend Harding.read more
Joel Ebeye
Joel Ebeye
14:18 12 Dec 23
Very fast and efficient. Removed old furnace and Installed a brand new Furnace... within hours and under a month of quote approval. By far the best pricing compared to other HVAC companies.read more
Ralph Rajaballey
Ralph Rajaballey
20:09 11 Dec 23
Prompt response when my furnace died. Repair technician assessed my furnace and we... determined I needed a new one. Sale person was able to come the same day. Install was booked a few days later and they offered some portable heaters since we had no heat. Installer were on time and everything was done in a few hours.read more
Lee Carlson
Lee Carlson
18:40 11 Dec 23
We've been supported by Team Harding for over 20 years. Great products, great... service and wonderful people. Dependable, conscientious and thorough. I believe it's because of a "customer comes first" attitude amongst the people at Harding. Cheersread more
Laith Hajsaid
Laith Hajsaid
18:19 11 Dec 23
Great company to deal with!
Jenna L
Jenna L
18:49 10 Dec 23
Judy, Gord Richardson
Judy, Gord Richardson
14:10 09 Dec 23
Team Harding provided quick and efficient service with a leaking water tank a week... before going holiday. .read more
Atul Srivastava
Atul Srivastava
22:42 07 Dec 23
Very good service. Explained everything very well.
Louise Schryburt
Louise Schryburt
21:23 05 Dec 23
Very good experience! John is very knowledgeable and efficient.
Jessica Gowan
Jessica Gowan
19:46 05 Dec 23
Mike M
Mike M
18:51 03 Dec 23
I am very happy with my purchase and the fireplace installation. My wife and I have... used it multiple times since it was installed and it works exactly as advertised. It turned a cold room in to a comfy room that we thoroughly enjoy.My wife and I were leaning towards purchasing a fireplace with high BTU output and a fan. The team at Harding pushed back, and said we would be too hot. I appreciate their honesty. Consider they gave up a bigger sale.The installers (James + Adam) were thorough, neat and patient answering our many questions. I told them that my former wood fireplace had an ice-cold hearth. I asked them why, and they showed me that the original fireplace was not assembled correctly; it allowed cold air to come down around the fireplace, especially the hearth. It was awful. I really appreciated how they sealed the leak and added insulation. The problem was eliminated.The finishing team (Brandon and colleague) were also meticulous. They did not rush the job. I was out of town during the finishing and they suggested WhatsApp video calls, which worked very well and allayed my concerns.I would especially like to acknowledge Kirsten Neumarker. She is the project coordinator at Harding who schedules resources to install and finish fireplaces. She is very organized and is an excellent communicator. She reached out to me proactively and worked hard to accommodate my schedule also. She would often answer my emails and phone calls in minutes. I find this uncommon among contractors. She made a difference.Overall, a positive experience and I recommend them without reservations.Oh, and check out the photo attached of the finished product. We love it!Mikeread more
Layi Ibrahim
Layi Ibrahim
13:57 01 Dec 23
Team Harding is reliable, trustworthy, and professional. I would recommend their... services to anyone.read more
Lisa Leblanc
Lisa Leblanc
12:57 30 Nov 23
We have used Harding repeatedly over the past few years. First when replacing our... furnace/AC unit, and most recently when moving duct work before a basement renovation, and now a new gas fireplace! Team Harding is conscientious, professional, with attention to detail and quick turnaround. I could not recommend them more!read more
Janyee Lau
Janyee Lau
21:04 29 Nov 23
We had a great experience with Harding! They came to do a complimentary walk-through... with us when we moved into our new build and walked us through everything we needed to know for HRV, etc. We also hired them to install a humidifier -- the team was very professional, and responded to emails/calls very quickly. The were able to schedule us in asap for the install before winter hit! They showed up on-time for the installation and all went well! Definitely recommend.read more
Tyler Williams
Tyler Williams
15:14 28 Nov 23
We had Luc and Dylan from Team Harding to our house to relocate a gas line for our... kitchen range. The mechanics showed up on time and were very nice and friendly during the whole appointment. Not once did I get the feel it was a 'get in - get out' job for them and that makes any service appointment much more pleasant!read more
Kaitlyn Oliver
Kaitlyn Oliver
12:07 27 Nov 23
Frederick Burt
Frederick Burt
19:37 26 Nov 23
Great service! Great crew. Fast install and attention to detail.
Gina Oliver
Gina Oliver
15:23 26 Nov 23
Team Harding has been responsive, reliable, and professional! Each interaction with... them as been amazing.read more
Yong Wang
Yong Wang
00:29 25 Nov 23
I've been using services a few times from Harding for more than 10 years. Their... technicians are always professional and polite. The whole process of calling until service is done has always been smooth. It's just peace of mind with Harding.read more
Michael Gregory
Michael Gregory
18:50 24 Nov 23
The installation of our AC went well and appreciate the coordination and efficiency... of the entire crew.read more
Timothy Gorman
Timothy Gorman
18:05 19 Aug 23
SA
SA
20:36 19 Jul 23
We have used them for warranty work on our new home build and have been happy with... the after care service provided by Lindsay and Bob.read more
Keval Patel
Keval Patel
20:04 05 Jul 23
yuan zhang
yuan zhang
16:30 06 Feb 23
I changed the rate because the reaction from site office is extremely satisfy. I... have no heat during the weekend and complained. I got a respond very quickly from their site office and find out the reason of no respond. Then a new appoint was scheduled right way! Also a report has been filed towards this issue and I believe communication will be taken to improve future services. I really like this manner! Thank you.//I have no heat on the coldest day this winter. I called for service at 10:28am, and the office lady said someone will reach me ASAP. I called at 17:26pm again because NO ONE called me the whole day. And I was told there is a long list so THEY DON'T CARE! I HAVE TO WAIT! And this is a same problem happened second time in two years. Do not recommend.read more
Syd Curry
Syd Curry
12:04 01 Feb 23
Very professional, clean install. High quality product.Extremely pleased with... overall experience. Highly recommend.read more
david whelehan
david whelehan
21:24 28 Jan 23
I had an extremely positive experience with Team Harding from beginning to end. I... had them install a Sterling Model GG 45,000 BTU Natural Gas Garage Heater with a Nest Learning Thermostat in my double garage (Man-Cave).The sales rep, Brian was professional, friendly, he wasn’t pushy at all and he came under budget. Kirsten constantly kept me up to date on the installer’s scheduling and was a true professional. The installers came on time, did a tremendous job with the installation and they even cleaned up afterwards. Absolute Rock Stars!Again, thank you so very much to everyone that worked on this project for me.I highly recommend using Team Harding for your home projects.read more
Dipesh Chhabra
Dipesh Chhabra
18:30 06 Jan 23
Great experience, technician Steve was very knowledgeable, Thankyou
Tina Thompson
Tina Thompson
21:07 30 Oct 22
We had issues with our air conditioner in the summer.Colin was diligent to... determine the issue and get it fixed.Great job!read more
Julia Donohue
Julia Donohue
03:39 26 Oct 22
Natalie Leclaire
Natalie Leclaire
19:29 24 Oct 22
Laura Troutman
Laura Troutman
03:28 22 Oct 22
Olivia Gauthier
Olivia Gauthier
21:26 21 Oct 22
Skylar Shannon
Skylar Shannon
19:47 21 Oct 22
Penny Sperou
Penny Sperou
19:04 21 Oct 22
Emily Mclaughlin
Emily Mclaughlin
18:51 21 Oct 22
Brittney Rush
Brittney Rush
18:45 21 Oct 22
Friendly staff & efficient service!
Natasha Wright
Natasha Wright
17:16 21 Oct 22
Harding is an exceptional company that has always been there for all my HVAC needs.
Don Cumming
Don Cumming
20:10 14 Oct 22
I had a Daikin furnace installed by Harding Heating and Air Conditioning on Sept... 9/22.I was totally impressed by the competence, knowledge and professionalism displayed by the Sales Rep Brian Chartier, the Sales Support Specialist Kirsten Neumarker and the Installers Dan and Luc.I have no reservation in recommending this Company to anyone looking for a Furnace or Air Conditioner.read more
Jurgen Neumarker
Jurgen Neumarker
19:03 14 Oct 22
Harding was best decision we have ever made regarding our heating and A/C service. ... After switching from another company, we have not looked back. Service is reliable, punctual, professional and friendly.read more
Charlene Van Hofwegen
Charlene Van Hofwegen
00:11 24 Aug 22
Thank you for a huge job very well done ! Marc went above and beyond to find the... problem and remedy the situation.Natasha, thank you for scheduling us in quickly and a big thanks to Marc who worked tirelessly to get the job completed.read more
Eric Lavoie
Eric Lavoie
13:48 25 Jul 22
I purchased a new home that Harding mechanical install the full system, the first... week I took possession an advisor came over to explain the system in details, I have never had 1 issue with this equipment and installation. In the past 5 years, I have hired Harding mehcanial for my annual maintenance and filter replacement, I just pick up the phone and talk to a live person and get quick answer. I have never met an HVAC company that operates this way, very efficient. Thank you for the amazing service and I will keep on referring family and friends to your company.read more
Georgie Lavoie
Georgie Lavoie
01:28 22 Jul 22
This company installed a new air conditioner at my house and came over quickly and... made sure I was satisfied, they called me the following day to make sure I understood everything and that my unit was working at full capacity.I highly recommend this company, great technician and service from front office to install crew. Thanks and unit working fine especially during this heat wave.read more
Shawn Ku
Shawn Ku
00:57 24 Jun 22
Harding Heating & Air Conditioning were excellent. We had an issue with our furnace... fan and I spoke to Natasha Wright (Service Coordinator) who first tried to troubleshoot the problem with me to save costs, etc. Once that didn't work, a technician, Marc Gagon, attended. He quickly diagnosed the problem (faulty control board), but didn't stop there. He investigated the source - water under the AC coils. Further, he went outside to ensure the A/C unit was working properly. Marc Gagon is very professional, competent and took the time to explain things. He is a asset to Harding Heating & Air Conditioning, along with Natasha Wright. I highly recommend this company for your heating and a/c needs. Shawnread more
Katelynne O'Hara
Katelynne O'Hara
21:29 01 Apr 22
Marius Chirila
Marius Chirila
13:12 23 Feb 22
Tim C.
Tim C.
21:43 29 Jan 22
Brenden from Harding came and fixed the furnace by replacing the blower. He did a... great job. And also well explained the membership plan. 10 out of 10.read more
Brian Carkner
Brian Carkner
22:49 25 Jan 22
JACQUES Martin
JACQUES Martin
12:46 29 Dec 21
Pam Burwash
Pam Burwash
18:14 16 Jul 21
From the very start the quotes I received were very fair. The estimator took the... time assess the work that would need to be done and walked me through all the options. My furnace and AC were installed by a polite, professional crew who also took the time to ensure that I was satisfied with the equipment being installed.Team Harding was there for me during a heat wave. I am thoroughly impressed with their professionalism.read more
Galina Khavrenko
Galina Khavrenko
15:17 15 Jul 21
Got Harding H&AC to deliver and install 2 AC units.Everything was fast, affordable... and their customer service is 24/7 for you.read more
Tim Cinnamon
Tim Cinnamon
18:28 30 Jun 21
We had Brodie and Marc out to our cottage to install a heat pump and they did a... fantastic job. Professional, very efficient, clean and knowledgeable. We would definitely use them again in the future.read more
Lifebeyondpanicattacks
Lifebeyondpanicattacks
04:02 29 Jun 21
Lindsay is a gem, she saved us money and time in this heat wave by fixing our... problem over the phone. She went above and beyond her job with her kindness and expertise. We've used Harding multiple times and have always had the best results! And awesome company with wonderful employees, especially Lindsay!!!read more
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