BOOK NOW   |   PROMOTIONS   |   FREE QUOTE

Gas Fireplace Repair

Ottawa’s Gas Fireplace Repair & Troubleshooting Experts Since 1994

Do you need emergency gas fireplace repair in Ottawa? Harding’s experienced & qualified technicians are ready to identify, diagnose, and repair your gas fireplace.

With a wealth of experience, we have seen almost every make and model of gas fireplace imaginable. Contact us today and put your fireplace worries on the back burner! 

Gas Fireplace Troubleshooting

It’s frustrating when you turn on your gas fireplace and it doesn’t work correctly. When it comes to fireplace troubleshooting, it’s always best to start with the easiest fixes as sometimes it’s something as simple as the gas being turned off, a tripped breaker, or dead batteries.

Make Sure the Gas Is On

Even if you don’t regularly turn the gas off, we always recommend homeowners check that it’s on. There are a number of ways the gas could’ve been inadvertently turned off and not everyone thinks to check that it’s in the correct position.

Check Breakers

If you’re having problems with the blower, check the breaker and see if the fireplace one is tripped. While gas fireplaces don’t need electricity to operate, the fan and blower do require power. When these parts of a fireplace stop working, many people don’t remember to check the circuit breaker.

Check the Batteries

If you’re using a remote to control the fireplace, it could be a problem with the remote—not the actual fireplace. Remote batteries need to be replaced from time-to-time, which could be a quick and easy fireplace troubleshooting solution.

If the above fixes don’t solve the problem, you could have an issue with the burners, fan or pilot light. When it comes to fireplace troubleshooting inside the actual system, we recommend contacting a professional to prevent injury or further damaging the system.

Trusted

Team Harding has earned its reputation as the leading provider of fireplace repair services in Ottawa. We’re also known for only carrying the highest quality products by the top brands. 

Expert Technicians

Our knowledgable and experienced technicians are ready to handle all your fireplace repair and maintenance needs. Our technicians are always focused on finding the best solution for you while remaining committed to quality customer service.

Book Gas Fireplace Repair

To schedule fireplace repair or inspection, call us at (613) 831-5056 or fill out the form below and one of our fireplace specialists will be in touch with you shortly.

"*" indicates required fields

Name*
Address*
This field is for validation purposes and should be left unchanged.

Service Hours:

Monday – Friday: 7:30am – 4:30pm

24 Hour Emergency Services Available

Chantelle Petrie
Chantelle Petrie
14:50 17 Feb 24
Quick response, friendly customer service and technician. The technician found the... problem and replaced the part to get our furnace back up and running fast! Thank you so much!read more
Eduardo P
Eduardo P
21:47 25 Jan 24
Experiencing heater malfunctions in the beginning of January is never ideal,... specially with 2 lil'Ones. Luckily the Tech on call was Colin. He was Patient, Knowledgeable and quick to answer the call. As a Family of 4 humans & 1Pup we give Colin 👍x4 & 🐶x1.Thank You.read more
Ang Seguin
Ang Seguin
23:57 06 Jan 24
Amazing service from Steve To!Came home to a freezing cold house and found my ... furnace not working. After making a call, Steve was here in less than an hour and within 30 min my furnace was running! Thank you!Highly recommend!read more
Salah Masad
Salah Masad
18:19 25 Dec 23
Kathy Rochon
Kathy Rochon
22:10 20 Dec 23
The Technician was very professional and explained what needed to be done to keep... the humidifier running efficiently.read more
Bev Catherwood
Bev Catherwood
20:19 13 Dec 23
Harding installed a new furnace and heat pump. The technicians were very... professional and did a great job working with a complex wiring system. We would highly recommend Harding.read more
Joel Ebeye
Joel Ebeye
14:18 12 Dec 23
Very fast and efficient. Removed old furnace and Installed a brand new Furnace... within hours and under a month of quote approval. By far the best pricing compared to other HVAC companies.read more
Ralph Rajaballey
Ralph Rajaballey
20:09 11 Dec 23
Prompt response when my furnace died. Repair technician assessed my furnace and we... determined I needed a new one. Sale person was able to come the same day. Install was booked a few days later and they offered some portable heaters since we had no heat. Installer were on time and everything was done in a few hours.read more
Lee Carlson
Lee Carlson
18:40 11 Dec 23
We've been supported by Team Harding for over 20 years. Great products, great... service and wonderful people. Dependable, conscientious and thorough. I believe it's because of a "customer comes first" attitude amongst the people at Harding. Cheersread more
Laith Hajsaid
Laith Hajsaid
18:19 11 Dec 23
Great company to deal with!
Jenna L
Jenna L
18:49 10 Dec 23
Judy, Gord Richardson
Judy, Gord Richardson
14:10 09 Dec 23
Team Harding provided quick and efficient service with a leaking water tank a week... before going holiday. .read more
Atul Srivastava
Atul Srivastava
22:42 07 Dec 23
Very good service. Explained everything very well.
Louise Schryburt
Louise Schryburt
21:23 05 Dec 23
Very good experience! John is very knowledgeable and efficient.
Jessica Gowan
Jessica Gowan
19:46 05 Dec 23
Mike M
Mike M
18:51 03 Dec 23
I am very happy with my purchase and the fireplace installation. My wife and I have... used it multiple times since it was installed and it works exactly as advertised. It turned a cold room in to a comfy room that we thoroughly enjoy.My wife and I were leaning towards purchasing a fireplace with high BTU output and a fan. The team at Harding pushed back, and said we would be too hot. I appreciate their honesty. Consider they gave up a bigger sale.The installers (James + Adam) were thorough, neat and patient answering our many questions. I told them that my former wood fireplace had an ice-cold hearth. I asked them why, and they showed me that the original fireplace was not assembled correctly; it allowed cold air to come down around the fireplace, especially the hearth. It was awful. I really appreciated how they sealed the leak and added insulation. The problem was eliminated.The finishing team (Brandon and colleague) were also meticulous. They did not rush the job. I was out of town during the finishing and they suggested WhatsApp video calls, which worked very well and allayed my concerns.I would especially like to acknowledge Kirsten Neumarker. She is the project coordinator at Harding who schedules resources to install and finish fireplaces. She is very organized and is an excellent communicator. She reached out to me proactively and worked hard to accommodate my schedule also. She would often answer my emails and phone calls in minutes. I find this uncommon among contractors. She made a difference.Overall, a positive experience and I recommend them without reservations.Oh, and check out the photo attached of the finished product. We love it!Mikeread more
Layi Ibrahim
Layi Ibrahim
13:57 01 Dec 23
Team Harding is reliable, trustworthy, and professional. I would recommend their... services to anyone.read more
Lisa Leblanc
Lisa Leblanc
12:57 30 Nov 23
We have used Harding repeatedly over the past few years. First when replacing our... furnace/AC unit, and most recently when moving duct work before a basement renovation, and now a new gas fireplace! Team Harding is conscientious, professional, with attention to detail and quick turnaround. I could not recommend them more!read more
Janyee Lau
Janyee Lau
21:04 29 Nov 23
We had a great experience with Harding! They came to do a complimentary walk-through... with us when we moved into our new build and walked us through everything we needed to know for HRV, etc. We also hired them to install a humidifier -- the team was very professional, and responded to emails/calls very quickly. The were able to schedule us in asap for the install before winter hit! They showed up on-time for the installation and all went well! Definitely recommend.read more
Tyler Williams
Tyler Williams
15:14 28 Nov 23
We had Luc and Dylan from Team Harding to our house to relocate a gas line for our... kitchen range. The mechanics showed up on time and were very nice and friendly during the whole appointment. Not once did I get the feel it was a 'get in - get out' job for them and that makes any service appointment much more pleasant!read more
Kaitlyn Oliver
Kaitlyn Oliver
12:07 27 Nov 23
Frederick Burt
Frederick Burt
19:37 26 Nov 23
Great service! Great crew. Fast install and attention to detail.
Gina Oliver
Gina Oliver
15:23 26 Nov 23
Team Harding has been responsive, reliable, and professional! Each interaction with... them as been amazing.read more
Yong Wang
Yong Wang
00:29 25 Nov 23
I've been using services a few times from Harding for more than 10 years. Their... technicians are always professional and polite. The whole process of calling until service is done has always been smooth. It's just peace of mind with Harding.read more
Michael Gregory
Michael Gregory
18:50 24 Nov 23
The installation of our AC went well and appreciate the coordination and efficiency... of the entire crew.read more
Timothy Gorman
Timothy Gorman
18:05 19 Aug 23
S
S
20:36 19 Jul 23
We have used them for warranty work on our new home build and have been happy with... the after care service provided by Lindsay and Bob.read more
Keval Patel
Keval Patel
20:04 05 Jul 23
yuan zhang
yuan zhang
16:30 06 Feb 23
I changed the rate because the reaction from site office is extremely satisfy. I... have no heat during the weekend and complained. I got a respond very quickly from their site office and find out the reason of no respond. Then a new appoint was scheduled right way! Also a report has been filed towards this issue and I believe communication will be taken to improve future services. I really like this manner! Thank you.//I have no heat on the coldest day this winter. I called for service at 10:28am, and the office lady said someone will reach me ASAP. I called at 17:26pm again because NO ONE called me the whole day. And I was told there is a long list so THEY DON'T CARE! I HAVE TO WAIT! And this is a same problem happened second time in two years. Do not recommend.read more
Syd Curry
Syd Curry
12:04 01 Feb 23
Very professional, clean install. High quality product.Extremely pleased with... overall experience. Highly recommend.read more
david whelehan
david whelehan
21:24 28 Jan 23
I had an extremely positive experience with Team Harding from beginning to end. I... had them install a Sterling Model GG 45,000 BTU Natural Gas Garage Heater with a Nest Learning Thermostat in my double garage (Man-Cave).The sales rep, Brian was professional, friendly, he wasn’t pushy at all and he came under budget. Kirsten constantly kept me up to date on the installer’s scheduling and was a true professional. The installers came on time, did a tremendous job with the installation and they even cleaned up afterwards. Absolute Rock Stars!Again, thank you so very much to everyone that worked on this project for me.I highly recommend using Team Harding for your home projects.read more
Dipesh Chhabra
Dipesh Chhabra
18:30 06 Jan 23
Great experience, technician Steve was very knowledgeable, Thankyou
Tina Thompson
Tina Thompson
21:07 30 Oct 22
We had issues with our air conditioner in the summer.Colin was diligent to... determine the issue and get it fixed.Great job!read more
Julia Donohue
Julia Donohue
03:39 26 Oct 22
Natalie Leclaire
Natalie Leclaire
19:29 24 Oct 22
Laura Troutman
Laura Troutman
03:28 22 Oct 22
Olivia Gauthier
Olivia Gauthier
21:26 21 Oct 22
Skylar Shannon
Skylar Shannon
19:47 21 Oct 22
Penny Sperou
Penny Sperou
19:04 21 Oct 22
Emily Mclaughlin
Emily Mclaughlin
18:51 21 Oct 22
Brittney Rush
Brittney Rush
18:45 21 Oct 22
Friendly staff & efficient service!
Natasha Wright
Natasha Wright
17:16 21 Oct 22
Harding is an exceptional company that has always been there for all my HVAC needs.
Don Cumming
Don Cumming
20:10 14 Oct 22
I had a Daikin furnace installed by Harding Heating and Air Conditioning on Sept... 9/22.I was totally impressed by the competence, knowledge and professionalism displayed by the Sales Rep Brian Chartier, the Sales Support Specialist Kirsten Neumarker and the Installers Dan and Luc.I have no reservation in recommending this Company to anyone looking for a Furnace or Air Conditioner.read more
Jurgen Neumarker
Jurgen Neumarker
19:03 14 Oct 22
Harding was best decision we have ever made regarding our heating and A/C service. ... After switching from another company, we have not looked back. Service is reliable, punctual, professional and friendly.read more
Charlene Van Hofwegen
Charlene Van Hofwegen
00:11 24 Aug 22
Thank you for a huge job very well done ! Marc went above and beyond to find the... problem and remedy the situation.Natasha, thank you for scheduling us in quickly and a big thanks to Marc who worked tirelessly to get the job completed.read more
Eric Lavoie
Eric Lavoie
13:48 25 Jul 22
I purchased a new home that Harding mechanical install the full system, the first... week I took possession an advisor came over to explain the system in details, I have never had 1 issue with this equipment and installation. In the past 5 years, I have hired Harding mehcanial for my annual maintenance and filter replacement, I just pick up the phone and talk to a live person and get quick answer. I have never met an HVAC company that operates this way, very efficient. Thank you for the amazing service and I will keep on referring family and friends to your company.read more
Georgie Lavoie
Georgie Lavoie
01:28 22 Jul 22
This company installed a new air conditioner at my house and came over quickly and... made sure I was satisfied, they called me the following day to make sure I understood everything and that my unit was working at full capacity.I highly recommend this company, great technician and service from front office to install crew. Thanks and unit working fine especially during this heat wave.read more
Shawn Ku
Shawn Ku
00:57 24 Jun 22
Harding Heating & Air Conditioning were excellent. We had an issue with our furnace... fan and I spoke to Natasha Wright (Service Coordinator) who first tried to troubleshoot the problem with me to save costs, etc. Once that didn't work, a technician, Marc Gagon, attended. He quickly diagnosed the problem (faulty control board), but didn't stop there. He investigated the source - water under the AC coils. Further, he went outside to ensure the A/C unit was working properly. Marc Gagon is very professional, competent and took the time to explain things. He is a asset to Harding Heating & Air Conditioning, along with Natasha Wright. I highly recommend this company for your heating and a/c needs. Shawnread more
Katelynne O'Hara
Katelynne O'Hara
21:29 01 Apr 22
Marius Chirila
Marius Chirila
13:12 23 Feb 22
Tim C.
Tim C.
21:43 29 Jan 22
Brenden from Harding came and fixed the furnace by replacing the blower. He did a... great job. And also well explained the membership plan. 10 out of 10.read more
Brian Carkner
Brian Carkner
22:49 25 Jan 22
JACQUES Martin
JACQUES Martin
12:46 29 Dec 21
Pam Burwash
Pam Burwash
18:14 16 Jul 21
From the very start the quotes I received were very fair. The estimator took the... time assess the work that would need to be done and walked me through all the options. My furnace and AC were installed by a polite, professional crew who also took the time to ensure that I was satisfied with the equipment being installed.Team Harding was there for me during a heat wave. I am thoroughly impressed with their professionalism.read more
Galina Khavrenko
Galina Khavrenko
15:17 15 Jul 21
Got Harding H&AC to deliver and install 2 AC units.Everything was fast, affordable... and their customer service is 24/7 for you.read more
Tim Cinnamon
Tim Cinnamon
18:28 30 Jun 21
We had Brodie and Marc out to our cottage to install a heat pump and they did a... fantastic job. Professional, very efficient, clean and knowledgeable. We would definitely use them again in the future.read more
Lifebeyondpanicattacks
Lifebeyondpanicattacks
04:02 29 Jun 21
Lindsay is a gem, she saved us money and time in this heat wave by fixing our... problem over the phone. She went above and beyond her job with her kindness and expertise. We've used Harding multiple times and have always had the best results! And awesome company with wonderful employees, especially Lindsay!!!read more
Michel Duval
Michel Duval
16:19 26 Apr 21
Brendan McHale
Brendan McHale
18:25 19 Feb 21
Wayne Calvert
Wayne Calvert
19:10 05 Feb 21
Woke up this morning with no heat in the house. Within a couple of hours a Harding... service technician was at the door and was able to replace the blower unit in less than 20 minute restoring heat to my home. Just want to state that the service was great and the staff were professional and friendly.I'm glad I've been with Harding for the past 8 years,...here's to many more.Great job!read more
Amanda
Amanda
20:24 20 Jan 21
Excellent customer service and friendly staff!
Colin Donnelly
Colin Donnelly
14:41 11 Dec 20
Rough in 2
Rough in 2
12:20 17 Nov 20
Vince Petrella
Vince Petrella
20:59 09 Nov 20
Provided a great and honest service at a reasonable price. I would use their... services again in the future.read more
Gerry Moore
Gerry Moore
13:33 30 Oct 20
Harding Heating and Air Conditioning installed our Furnace and Air Conditioning when... we purchased or new home in 2011. We have enjoyed excellent service from them for the last 9 years. We would not hesitate in using their company again in the future.read more
Sketchyinkblot
Sketchyinkblot
22:02 03 Oct 20
We’ve used Harding for 6+ years and they always exceed our expectations. Friendly... staff, knowledgeable technicians and reasonable prices. We couldn’t ask for better. They installed the ac unit at our first house and anytime we needed them the service calls were great. We bought a new house July 2019. It wasn’t long after that we were told we needed a new furnace and ac. We went withHarding...obviously.read more
Paul
Paul
21:59 15 Aug 20
Fair price, good follow up. Appreciated!
Nick Georganas
Nick Georganas
23:56 12 Aug 20
Brad Garner
Brad Garner
01:04 04 Jul 20
Aaron Bras
Aaron Bras
22:18 02 Jul 20
Lisa Pow
Lisa Pow
14:49 29 May 20
Brendon was great
Tyler Lagasse
Tyler Lagasse
23:51 24 May 20
Showed up on time, and on a sunday! Very impressed with this company!
Trish Lagasse
Trish Lagasse
18:57 24 May 20
Harding just installed the AC in my home during a pandemic on a Sunday. Charbel was... very nice to deal with and he was very responsive. Would recommend this company to anyone...very happy customer.read more
Barrhaven Seniors
Barrhaven Seniors
02:04 24 Jan 20
Kim Peckitt
Kim Peckitt
14:29 23 Jan 20
Routine maintenance but professional and courteous technician as always
Next Reviews
js_loader

Cleaning Your Gas Fireplace

Cleaning your gas fireplace regularly is essential. Regular cleaning helps it run more efficiently and can help prevent expensive breakdowns. It can even contribute to your fireplace lasting longer.

Tips for cleaning your fireplace:

  1. Wait until it’s completely cool.
  2. Turn off the gas.
  3. Remove the gas logs, checking for cracks. Clean them with a soft-bristled brush.
  4. Take out the lava rocks, vacuum them individually and remove soot with the brush.
  5. Use a vacuum hose attachment to clean the fireplace interior.
  6. Wipe down internal edges with a damp cloth. Use warm, soapy water to remove dust or soot.
  7. Put the lava rocks and logs back in the same order.
  8. Clean the glass with a special fireplace glass cleaner. Let it dry. *Windex is not recommended.
  9. If you have a vented fireplace, remove any debris such as leaves or nests.
  10. Check that your carbon monoxide detector is working properly.

Leave It to the Professionals

When your fireplace is showing signs of damage or breakdown, the best-case scenario is to have a team of professional and certified fireplace technicians on your side. Our technicians will clean, inspect, diagnose and repair your fireplace so it works as well as the day it was installed.

Do Not Attempt to Repair Your Fireplace Yourself

Even the best and most well-cared-for fireplaces can experience the occasional breakdown or damage due to wear and tear. If you’ve noticed issues with your system, do not attempt to repair it yourself. Trying to repair your fireplace without being certified can result in further damage to your unit, and most importantly, it’s a risk to your health and safety. 

Gas Fireplace Safety Tips

While a gas fireplace can be a wonderful addition to your home, it must be treated with serious caution and respect. A gas fireplace is still a fireplace: it emits heat and must be cared for and treated appropriately. Here are a few of our experts’ gas fireplace safety tips:

  • Keep children and pets away from the fireplace
  • Never leave your fireplace unattended during operation
  • Keep the area around your gas fireplace clear for at least a three-foot radius
  • For extra protection, add a small barrier or safety screen to your fireplace
  • If you smell gas, turn off your fireplace and call your natural gas distribution company immediately
  • Always read and adhere to manufacturer instructions on how to start up and safely use your fireplace
  • Although not wood-burning, gas fireplaces still emit a lot of heat which can be harmful when touched

Gas Fireplace FAQs

Can I clean white stains on my fireplace glass with Windex?

No, you can’t remove the built-up white residue on your fireplace glass with Windex or any other regular household cleaning product. This common residue can only be removed with a special fireplace glass cleaner made specifically for the task.

How often should I have my fireplace serviced?

In Ontario, all fireplaces should be inspected by a certified expert at least once a year.

How much does fireplace repair cost?

There is no set cost for fireplace repair because every fireplace is different and every repair is unique. At the beginning of your repair appointment, once the issue has been diagnosed, our technicians will give you a quote that includes repair, labour, and parts.

Do I need to keep my fireplace pilot light on during the summer?

While keeping your fireplace pilot light on during the summer is not completely necessary, choosing to do so will help reduce wear and tear on your fireplace’s pilot assembly.

Does a gas fireplace use a lot of gas?

You can do some basic math to determine how much gas your fireplace will use. Every fireplace has a factory-established BTU rating that tells you how much energy it puts out. With this number and your fuel cost, you can figure out what it would take to operate your fireplace.

Generally, natural gas and propane fireplaces are considered to be inexpensive to operate. But the costs can vary.

How much heat does a gas fireplace put off?

Gas fireplaces can give off a lot of heat. Between the ceramic front glass and a blower, a fireplace can heat a room quite efficiently. While a gas fireplace doesn’t heat the same as a wood-burning fireplace, it requires much less work, mess, and preparation.

Is it okay to leave the pilot light on in a gas fireplace?

Yes, it’s okay to leave the pilot light on in your fireplace. That said, you might not want to. It depends on how you use your fireplace. It also depends on if your fireplace has a standing pilot or intermittent pilot ignition.

Generally, leaving a pilot light on is safe and can even be beneficial for your unit. Alternatively, some homeowners prefer to turn off the pilot light if they don’t plan to use the fireplace for a long period. This can save maybe $5-10 a month on fuel costs.

Is it cheaper to run a fireplace or a furnace?

In most cases, a fireplace will not be able to completely replace your furnace. Gas fireplaces work most effectively when used for zone heating to supplement a furnace. However, running a fireplace could reduce your overall energy costs.

Can you use a gas fireplace when the power is out?

Fortunately, yes! This is one of the major benefits of a gas fireplace. Even when the power goes out, you and your family can stay warm by the fire.

LATEST NEWS

Call Now Button