Fireplace Repair

Problems With Your Fireplace?

During the winter, your fireplace is the heart of your home. So much warmth, conversation, and family memories come from your fireplace. At Team Harding, we pride ourselves on being the fireplace experts. We know everything about fireplace installation, repair, and maintenance. Our team of expert technicians is ready to identify, diagnose, and repair your fireplace. We work efficiently and effectively on all types of fireplaces, whether or not the unit was purchased from our store.

Leave It to the Professionals

When your fireplace is showing signs of damage or breakdown, the best-case scenario is to have a team of professional and certified fireplace technicians on your side. Our technicians will clean, inspect, diagnose and repair your fireplace so it works as well as the day it was installed.

Do Not Attempt to Repair Your Fireplace Yourself

Even the best and most well-cared-for fireplaces can experience the occasional breakdown or damage due to wear and tear. If you’ve noticed issues with your system, do not attempt to repair it yourself. Trying to repair your fireplace without being certified can result in further damage to your unit, and most importantly, it’s a risk to your health and safety. 

Book Fireplace Repair

To schedule a fireplace repair or inspection, call us at (613) 831-5056 or fill out the form below and one of our fireplace specialists will be in touch with you shortly.

"*" indicates required fields

Name*
Address*
This field is for validation purposes and should be left unchanged.

Visit Our Fireplace & BBQ Showroom

Chris Hawkins
Chris Hawkins
14:05 28 Mar 23
Natalie Leclaire
Natalie Leclaire
19:30 24 Oct 22
Laura Troutman
Laura Troutman
03:29 22 Oct 22
Penny Sperou
Penny Sperou
19:05 21 Oct 22
Emily Mclaughlin
Emily Mclaughlin
18:51 21 Oct 22
Brittney Rush
Brittney Rush
18:48 21 Oct 22
Friendly staff and affordable!
John C
John C
16:38 28 Apr 22
Jamie and Jason did an amazing job on our new Dracme mantel installation. ... The whole fireplace box was re-framed to be wider, drywalled and then the mantel installed - and they did a perfect job. They were very professional and friendly installers. We highly recommend their work!read more
auber noun
auber noun
13:29 23 Mar 22
Very good experience with the company. Very attentive to details and... customer requests. Available to answer questions and concerns. Clean and professional installation. Would go back again.read more
Aaron Cook
Aaron Cook
23:07 14 Aug 21
Brandon G
Brandon G
20:37 01 May 21
Great service great stuff they will help you get the right fireplace for... your houseread more
Drew Hew
Drew Hew
07:42 24 Nov 20
Jeffery McBain
Jeffery McBain
15:48 14 Oct 20
Fantastic customer service. These people know what they're talking about... and will help out with anything they are able. Friendly knowledgeable guys. Top notch service. Recommend to anyone looking for a new grill or fireplace.read more
Brandon Affleck
Brandon Affleck
12:17 15 Sep 20
Timothy Smith
Timothy Smith
23:45 23 Jul 20
Clive, the sales consultant was as nice and professional as they come.... Came and provided a quote for a Valour gas fireplace to replace our old fireplace. They were significantly lower than a competitors quote. Never any pressure. We want ahead with Harding and the installers were excellent and well prepared during these Covid times. Highly recommended.read more
Alicher Abdoukhakimov
Alicher Abdoukhakimov
22:59 14 Feb 20
Professional people
Chris Adamantidis
Chris Adamantidis
20:42 23 Jan 20
Had the parts I needed and the advice was free.
Carson McBain
Carson McBain
21:59 25 Oct 19
I had previously been to Harding The Fireplace last year to purchase a new... BBQ and was pleasantly surprised by the wide selection of brand names and options they had.However, I recently purchased a gas fireplace and had it installed in my home by Harding The Fireplace. Everyone from the sales person to the installer was extremely courteous and a pleasure to deal with, not to mention how much I saved during their Napoleon fireplace sale!! Highly recommended!read more
Andrew Chambers
Andrew Chambers
15:21 08 Oct 19
Trust - Integrity - are so rare in business today.I called the Harding... because my gas fireplace wasn't working properly. I expected a service call to my house and a $200 charge.Instead, The fellow I spoke with on the phone from Harding asked me a few questions about my fire place, suggested I replace the wall switch because "that is usually the culprit" for the kind of trouble I was experiencing.I replaced the switch and voila - my fireplace is fixed and working perfectly again!Thank you so much to Harding and the folks who work there. I will be sending my friends and colleagues to you as well any future business from me.I'm shocked in a GREAT way!read more
GJM qwerty
GJM qwerty
18:42 23 Sep 19
Not a bad place to walk into if you you're cool.
Marge Simpson
Marge Simpson
23:16 05 Aug 19
An amazing showroom.
Tom Carmichael
Tom Carmichael
20:49 28 Sep 18
Knowledgeable staff, bought a Napoleon portable barbecue and worked on... options for a Regency Panorama P36E gas fireplace. Thanks Clive Badcoe for all the help.read more
Fish ie
Fish ie
14:39 23 Feb 18
Margit Simon
Margit Simon
16:48 16 Dec 17
taylor asselstine
taylor asselstine
23:09 13 Dec 17
Shannon Racicot
Shannon Racicot
22:02 10 Dec 17
Amer J
Amer J
21:56 17 Sep 17
Good selection and employee is friendly and knowledgeable
Nicholas Vetvut
Nicholas Vetvut
13:22 23 Aug 17
Harding (Brandon and his son) installed wall tiles around a new fireplace... from the floor to the ceiling. They were very professional, friendly, dependable, and provided an excellent service. My wife and I are very happy with the newly tiled fireplace and big Thanks to them both for their work and extra care on a few other smaller side jobs as well related to the install. Would highly recommend them and use them in the future.read more
Fred Allen
Fred Allen
21:49 19 Sep 14
Totally "in the dark"..no pun intended about gas fireplaces when we... visited Harding to look into replacing our builder grade "gas" fireplace. John spent a long time explaining the "in and outs" of direct vent gas fireplaces with great patience as the questions were "all over the map". We now have a main floor clean face fireplace now installed with an awesome thermostat remote (he even advised against the more expensive remote due to past service issues with the servo motors Harding clients had experienced with these).Awesome sales experience. Awesome installation experience. Glad to be able to count on this team for future service, etc.read more
John
John
19:04 22 Feb 14
When we wanted to remove an old fireplace and put in a wood stove insert,... we called four different people with experience in that type of installation and none of them had a clue. When we called Harding the Fireplace, they knew exactly what had to be done. They even guided us through all the preparations we needed to complete prior to their installation. They really locked arms with us to get the job done.read more
Next Reviews
js_loader

Fireplace Troubleshooting Checklist

1. Do you have a remote or wall switch?

a. If you have a remote- you may need to replace the batteries in both the hand held and the receiver (located under the fireplace. It will either pull down, slide to the side, or you will need to pop off the screen to access)

b. If you have a wall switch you will need to schedule a technician

2. Make sure the unit is plugged in (located under the fireplace)

3. Do you see a pilot light? If so, is the main burner working?

a. Turn on the “Anti-Condensation Switch” (the silver toggle switch below the fireplace, aka cold climate switch, or continuous pilot switch). The silver toggle switch below the fireplace to the left of the gas valve switched between continuous pilot and intermittent pilot. Any homeowner can flip that switch at any time. It is both simple and safe.

4. When was the last time your unit was cleaned or serviced? We recommend cleaning the unit every year if it is not used often, and recommend every 2 years if it is used often.

Do you smell gas? Call Enbridge 1-866-763-5427

Gas Fireplace FAQs

No, you can’t remove the built-up white residue on your fireplace glass with Windex or any other regular household cleaning product. This common residue can only be removed with a special fireplace glass cleaner made specifically for the task.

In Ontario, all fireplaces should be inspected by a certified expert at least once a year.

There is no set cost for fireplace repair because every fireplace is different and every repair is unique. At the beginning of your repair appointment, once the issue has been diagnosed, our technicians will give you a quote that includes repair, labour, and parts.

While keeping your fireplace pilot light on during the summer is not completely necessary, choosing to do so will help reduce wear and tear on your fireplace’s pilot assembly.

Gas Fireplace Safety Tips

While a gas fireplace can be a wonderful addition to your home, it must be treated with serious caution and respect. A gas fireplace is still a fireplace: it emits heat and must be cared for and treated appropriately. Here are a few of our experts’ gas fireplace safety tips:

  • Keep children and pets away from the fireplace
  • Never leave your fireplace unattended during operation
  • Keep the area around your gas fireplace clear for at least a three-foot radius
  • For extra protection, add a small barrier or safety screen to your fireplace
  • If you smell gas, turn off your fireplace and call your natural gas distribution company immediately
  • Always read and adhere to manufacturer instructions on how to start up and safely use your fireplace
  • Although not wood-burning, gas fireplaces still emit a lot of heat which can be harmful when touched

Gas Fireplace Troubleshooting

It’s frustrating when you turn on your gas fireplace and it doesn’t work correctly. When it comes to fireplace troubleshooting, it’s always best to start with the easiest fixes as sometimes it’s something as simple as the gas being turned off, a tripped breaker, or dead batteries.

Make Sure the Gas Is On

Even if you don’t regularly turn the gas off, we always recommend homeowners check that it’s on. There are a number of ways the gas could’ve been inadvertently turned off and not everyone thinks to check that it’s in the correct position.

Check Breakers

If you’re having problems with the blower, check the breaker and see if the fireplace one is tripped. While gas fireplaces don’t need electricity to operate, the fan and blower do require power. When these parts of a fireplace stop working, many people don’t remember to check the circuit breaker.

Check the Batteries

If you’re using a remote to control the fireplace, it could be a problem with the remote—not the actual fireplace. Remote batteries need to be replaced from time-to-time, which could be a quick and easy fireplace troubleshooting solution.

If the above fixes don’t solve the problem, you could have an issue with the burners, fan or pilot light. When it comes to fireplace troubleshooting inside the actual system, we recommend contacting a professional to prevent injury or further damaging the system.

LATEST NEWS

This will close in 11 seconds

Call Us Now