Ottawa's Enbridge Sustain Partner

Enbridge Sustain Makes Cleaner Energy Within Reach.

Your Exclusive Enbridge Sustain Partner in Ottawa

As the exclusive Enbridge Sustain partner in the Ottawa region, Team Harding is committed to providing a seamless and exceptional customer experience. We specialize in helping homeowners take advantage of Enbridge Sustain’s energy efficiency programs and incentives. From initial assessment to installation and ongoing maintenance, we guide you through the entire process. By partnering with Team Harding, you can reduce energy consumption and costs, increase your home’s value, improve indoor comfort, and contribute to a more sustainable future.

Introducing SmartFlow from Enbridge Sustain

Enbridge’s SmartFlow system makes choosing a cleaner energy solution easy.

SmartFlow integrates a smart thermostat with the efficiency of a heat pump and the reliability of your furnace. With smart controls, intelligent switching and scheduling, humidifier control and maintenance reminders, it proactively thinks about how to keep your home comfortable while lowering energy costs and emissions, so you don’t have to.

The Enbridge mobile app lets you prioritize cost savings, energy savings, or a combination of both. Choose budget mode for the most cost-effective energy source, eco mode for minimal environmental impact or balanced mode for a mix that considers both budget and sustainability.

How Does SmartFlow Help Lower Home Energy Costs?

By switching from conventional HVAC to SmartFlow, you can optimize your home’s energy consumption. SmartFlow intelligently adjusts your heating and cooling systems based on outdoor temperatures and utility prices, ensuring you maintain year-round comfort while minimizing energy costs.

1. An electric heat pump provides heat when temperatures are moderate and electricity prices are low.

2. When temperatures drop or electricity prices rise, the system automatically switches between the heat pump and condensing natural gas furnace to prioritize efficiency and energy cost savings.

3. During warmer weather, the system will operate as a high efficiency air conditioner to keep indoor air cool. This transfer of energy balances the goals of lowering home energy emissions and costs.

Need a New Furnace? With Enbridge Sustain You Can Get One With Zero Upfront Costs

We’re committed to helping you find the ideal heating solution for your home. That’s why we offer a wide range of high-quality furnaces from leading manufacturers, ensuring you find the perfect match for your needs. Enjoy the peace of mind that comes with annual maintenance included, and rest assured that if repairs are ever necessary, there’s no additional cost to you. Book a free in-home consultation today, and our experts will work with you to select the furnace that best suits your home and lifestyle.

Should You Buy or Rent?

Installation Costs

Maintenance Costs

Repair Costs

Who owns the heat pump?

Extended Warranties

Budget Management

Rental

Standard installation costs are included in your monthly fees with no upfront costs.

Annual maintenance for your SmartFlow system is included at no additional costs to you.

Any future repair costs are included at no additional cost to you.

Enbridge Sustain***

Warranty on parts and labour is included at no additional cost to you.

An affordable and predictable monthly fee makes it easier to manage your budget.

Buy

Installation costs are included in the purchase price, which requires full upfront payment.

Maintenance is not included, you are responsible for maintenance including the costs.

You will be responsible for all costs of repairs that are not covered by the original warranty.

Homeowner

The manufacturers’ warranty may cover parts, please refer to your manufacturer’s booklet.

Buying requires significant upfront costs as well as additional costs in the case of issues that are not covered by warranty.

Frequently Asked Questions

What is hybrid HVAC?

It’s a hybrid heating and cooling system that pairs an electric heat pump with a natural gas furnace. The heat pump works to heat and cool your home efficiently until the outside temperature drops significantly and the system proactively switches to your furnace.

What is the lowest temperature that heat pumps can function in?

Depending on the specific equipment in use, heat pumps can operate all the way down to between -25 and -30 degrees Celsius. However, the colder it gets, the less efficient it becomes for the heat pump to heat your home, since the amount of heat it generates decreases as the outdoor temperature drops.

How does a heat pump compare to an air conditioner?

A heat pump looks like a conventional AC unit, with the addition of a stand that keeps the outdoor unit away from any snow and ice on the ground. The key difference is that a heat pump not only cools your home in the summer but can also heat it in the winter!

How much can I save on my gas bill by using a hybrid heating system?

There isn’t one number for everyone. The amount you’ll save depends on a range of factors, including the efficiency of the heat pump, the age and efficiency of your furnace, outdoor temperatures and the set point where the system switches. Depending on local weather, you could heat your home exclusively with electricity using the heat pump, while during more frigid conditions you might only use your gas furnace.

Do I have to replace all of my current equipment?

No. If your furnace is in good condition, you can simply replace your air conditioner with a heat pump that will work in conjunction with the furnace for a reliable, all-season home energy system. Our innovative hybrid HVAC system and thermostat can be integrated with almost any existing furnace model.

How do the Enbridge Sustain controls work?

Taking local conditions, your current equipment configurations and your preferences into consideration, the integrated thermostat and smart controls built into our innovative hybrid HVAC system ensure that you’re heating and cooling your home as efficiently as possible, all year long. SmartFlow from Enbridge Sustain proactively thinks about how to keep your home comfortable while lowering energy costs and emissions, so you don’t have to.

Why is hybrid HVAC more expensive than a regular air conditioner and furnace?

More advanced than a conventional AC unit, an air-source heat pump has additional technology built in, which allows it to provide reliable high efficiency air conditioning in the summer as well as heating in the winter. With no upfront cost to install a hybrid HVAC system from Enbridge Sustain and studies showing homeowners enjoyed energy savings of up to 30%, the benefits outweigh any difference in price over the long-term.

What happens when I sell my home?

There’s nothing to worry about. If you’re renting the equipment, the terms and agreement will be transferred to the new owners when you sell your home. Your real estate lawyer will handle the details of this process once the sale of your home is completed.

Can I stop renting and buy out my heat pump instead?

Yes, if you decide you want to own the equipment rather than rent it, you can buy it out at any time. Before doing so, be sure to read the terms listed in your rental agreement.

Special Offers

Get a SmartFlow system with no upfront cost and take advantage of these limited-time offers.

Save up to $1,000 on a featured SmartFlow System

Rent a Heat Pump & Furnace Combo and get up to a $1,000 Bill Credit.

Save up to $500 on a new furnace

Rent a Furnace and get up to a $500 Bill Credit.

Get Up to $3,000 in Rebates

Take advantage of the Enbridge Gas Home Efficiency Rebate program.

Exclusive Offer for RBC® Avion Rewards Members

Earn 25,000 RBC® Avion Rewards points when you get a SmartFlow System from Enbridge Sustain.

Terms & conditions

Save up to $1,000 on a featured SmartFlow System and $500 on a new furnace

This offer is only available when a customer signs a rental agreement with Enbridge Sustain. Purchase of hybrid heating equipment will not qualify for bill credits. The $500 bill credit is available with the rental of any heat pump or furnace offered by Enbridge Sustain with a minimum monthly rental payment of $80. The $1,000 bill credit is available with the rental of any heat pump and furnace offered by Enbridge Sustain with a minimum monthly rental payment of $165. Bill credits will be issued starting with the customer’s 2nd Enbridge Sustain invoice and will be applied in equal amounts ($50.00 each in the case of rental of a heat pump and $100 each in the case of the rental of a heat pump and furnace) over 10 consecutive monthly invoices. This bill credit offer expires November 15th, 2024. Enbridge Sustain is an unregulated company distinct from its gas utility affiliate Enbridge Gas. This offer is only available in selected areas to residential rental customers and excludes builders and commercial customers. Contact Enbridge Sustain for complete terms and conditions. Enbridge Sustain reserves the right to change or cancel this offer at any time without prior notice.

Get Up to $3,000 in Rebates

If customer is applying for the Home Efficiency Rebate Program and is required to complete home energy assessments. The Home Efficiency Rebate program is administered and delivered separately by the regulated gas utility (Enbridge Gas), subject to the terms and conditions of that program. Enbridge Sustain is an unregulated company distinct from its gas utility affiliate Enbridge Gas. This offer is only available in selected areas to residential rental customers and excludes builders and commercial customers. Contact Enbridge Sustain for complete terms and conditions. Enbridge Sustain reserves the right to change or cancel this offer at any time without prior notice.

** Maintenance, repairs and warranties are included for the duration of your contract.

*** Enbridge sustain is the owner of the equipment for the length of the contract. Customers may opt to buy-out the equipment.

Exclusive Offer for RBC® Avion Rewards Members

This offer is not transferable. To take advantage of this offer, you must: i) log on to Avion Rewards and activate the offer ; ii) call 1-833-545-2305 to book a free home consultation; and iii) sign up for SmartFlow by Enbridge Sustain. Once the offer has been activated and you have signed up for SmartFlow by Enbridge Sustain, you will earn 25,000 Avion points (“Bonus Points”), when you make a single transaction of at least $130 on your first monthly rental fee, calculated on the final price of your purchase(s), including taxes, at Enbridge Sustain (“Qualifying Purchase”), between October 16, 2024 and March 31, 2025, inclusively (“Offer Period”) and pay using one of your eligible RBC Avion Rewards credit card(s).Minimum spend of $130 on the first monthly rental fees required. Bonus points are limited to the first $130 of total spend during the Offer Period. Limit of 1 Bonus Points offer per client during the Offer Period. This offer is available to Ontario residents only. If you are not already an Avion Rewards member, you must accept the Avion Rewards terms and conditions at www.avionrewards.com in order to join the Avion Rewards program and to access and redeem points earned through this offer. This offer may be combined or used in conjunction with any other offer, but cannot be applied retroactively to previous purchases. Returns or price adjustments may cancel or reduce the RBC Avion points earned on your Qualifying Purchase, including Bonus Points. Please allow up to 30 days from the last day of the Transaction, provided your credit card was in good standing at that time, for the Bonus Points to appear on the account statement tied to your Eligible RBC Card. **Energy bill savings expected for an average house in Toronto with a hybrid electric heat pump with gas furnace heating system compared to a natural gas furnace heating system. Any actual savings may vary based on building characteristics, energy use patterns, and other factors. Enbridge Sustain Inc., not Royal Bank of Canada (“RBC”), is responsible for the sales, returns, and shipping terms and conditions applicable to your Qualifying Purchase which are available at https://www.enbridgesustain.com/enbsustainwebsite/index.html#/terms-of-use. Statements about the performance and the benefits of SmartFlow are made by Enbridge Sustain Inc., and Royal Bank of Canada is not responsible for these statements. Enbridge Sustain is an unregulated company distinct from its gas utility affiliate Enbridge Gas. Royal Bank of Canada reserves the right to cancel, modify, or withdraw this offer at any time, even after you have activated it. For more details on the RBC Offers program, please visit rbc.com/offers. ®/TM Trademarks of Royal Bank of Canada. Used under licence.

Contact Us for a Free In-Home Consultation

Book a free in-home consultation today. Our expert technicians will assess your home’s energy efficiency by inspecting your existing equipment, doors, windows, and insulation. This will help us determine the optimal SmartFlow system to meet your specific needs.

Call us at (613) 831-2257 or complete the form below and one of our home comfort advisors will be in touch with you shortly.

Jill Nansen

22:06 04 Nov 24

Absolutely amazing Service experience. Adam came and thoroughly cleaned our fireplace. Our fireplace was not working before he arrived and he got it up and running. We were told by previous company... that we needed parts. Adam was very polite and explained what he was doing as he did it. Thank you so much, Adam. I’m sure we will see you again.read more

James Carson

20:42 13 Sep 24

Excellent service, timely and excellent workmanship.

Chantal Poirier

16:02 05 Sep 24

Very professional and knowledgeable team. Great customer service.

Ghazi Elrassoul

22:54 25 Jul 24

I am very impressed and pleased from the in-house service. Steve fixed our issues and spent a good time to explain the Eco bee features. He is very professional with a strong knowledge of the... products and servicesread more

Noella Morvan

20:54 03 Jul 24

Thank you so much for the great work!!

Yves Morvan

20:48 03 Jul 24

Amazing work! Absolutely great work! Thank you so much!

Jason Lutes

18:04 25 Jun 24

We've had Harding clean our air ducts and they always do an excellent job. We recently had them come in to check our AC when it wasn't running during a heat wave. Would have paid anything to get... that sweet AC running again. Turns out it was just a blown fuse we missed. Honest people!read more

Victor Lee

21:09 20 Jun 24

Harding technician was very helpful in choosing an appropriate air conditioner for my house. They were professional and punctual. Price was also better than the other three companies I got quotes... from. I have no concerns that my air conditioner unit will work well for me.read more

Terry Stansel

23:47 16 Jun 24

Team Harding installed my new air conditioner one week after getting the quote. Mark and Matt arrived on time, went straight to work and did an excellent job, cleaning up everything perfectly!They... were so easy to get along with and my new air conditioner just hums so quietly. Great price, great service, great people!Team Harding truly deserves a 5 star rating, I highly recommend this company. Thank you so much!!! 👏Terry Stanselread more

Nick Roy

18:16 07 Jun 24

Quick, friendly, and informative service on the initial free consultation, fantastic pricing, a fast install time on the new furnace we purchased, and generous warranty support. Harding has been... excellent for us and we are grateful to have done business with them!read more

John Owens

15:37 30 May 24

We recently purchased a new wood burning fireplace from Team Harding and are delighted with the experience. From John in sales, Christine in sales support and coordination, Luc and Austin the... installers, and Jason and Brandon the finishers that did an amazing job on a challenging tile installation, Team Harding did a fantastic job and the project went extremely well. We are thrilled with the final result and highly recommend Team Harding.read more

Madawaska

17:56 19 Apr 24

Very skilled, knowledgeable, personable service with this team.My fireplace was assessed, needed parts, and works like new now.The office communicates very well on timing of appointments.I will... recommend them to my friends and family.read more

Robin Barrientez

18:43 18 Mar 24

Great customer service. From sales to technicians, everyone was friendly and quick to respond. They provided us with proper documentation, and installation was quick. We purchased a heat pump and A/C... this time around but also purchased an A/C years back and had no issues. Definitely recommend!read more

Jesse T

21:00 10 Mar 24

Thank you to Jill and the two techs that serviced our fireplace. Great work and service.

Dave Storey

18:49 29 Feb 24

Excellent service from Sam today. We had a few issues with our humidifier connected to our furnace and also our HRV system, and Sam easily corrected them and also explained very well how things work... and need to be maintained. Very happy now!read more

Chantelle Petrie

14:50 17 Feb 24

Quick response, friendly customer service and technician. The technician found the problem and replaced the part to get our furnace back up and running fast! Thank you so much!

Eduardo P

21:47 25 Jan 24

Experiencing heater malfunctions in the beginning of January is never ideal, specially with 2 lil'Ones. Luckily the Tech on call was Colin. He was Patient, Knowledgeable and quick to answer the... call. As a Family of 4 humans & 1Pup we give Colin 👍x4 & 🐶x1.Thank You.read more

Ang Seguin

23:57 06 Jan 24

Amazing service from Steve To!Came home to a freezing cold house and found my furnace not working. After making a call, Steve was here in less than an hour and within 30 min my furnace was running!... Thank you!Highly recommend!read more

Kathy Rochon

22:10 20 Dec 23

The Technician was very professional and explained what needed to be done to keep the humidifier running efficiently.

Bev Catherwood

20:19 13 Dec 23

Harding installed a new furnace and heat pump. The technicians were very professional and did a great job working with a complex wiring system. We would highly recommend Harding.

Joel Ebeye

14:18 12 Dec 23

Very fast and efficient. Removed old furnace and Installed a brand new Furnace within hours and under a month of quote approval. By far the best pricing compared to other HVAC companies.

Ralph Rajaballey

20:09 11 Dec 23

Prompt response when my furnace died. Repair technician assessed my furnace and we determined I needed a new one. Sale person was able to come the same day. Install was booked a few days later and... they offered some portable heaters since we had no heat. Installer were on time and everything was done in a few hours.read more

Lee Carlson

18:40 11 Dec 23

We've been supported by Team Harding for over 20 years. Great products, great service and wonderful people. Dependable, conscientious and thorough. I believe it's because of a "customer comes... first" attitude amongst the people at Harding. Cheersread more

Laith Hajsaid

18:19 11 Dec 23

Great company to deal with!

Judy, Gord Richardson

14:10 09 Dec 23

Team Harding provided quick and efficient service with a leaking water tank a week before going holiday. .

Atul Srivastava

22:42 07 Dec 23

Very good service. Explained everything very well.

Louise Schryburt

21:23 05 Dec 23

Very good experience! John is very knowledgeable and efficient.

Mike M

18:51 03 Dec 23

I am very happy with my purchase and the fireplace installation. My wife and I have used it multiple times since it was installed and it works exactly as advertised. It turned a cold room in to a... comfy room that we thoroughly enjoy.My wife and I were leaning towards purchasing a fireplace with high BTU output and a fan. The team at Harding pushed back, and said we would be too hot. I appreciate their honesty. Consider they gave up a bigger sale.The installers (James + Adam) were thorough, neat and patient answering our many questions. I told them that my former wood fireplace had an ice-cold hearth. I asked them why, and they showed me that the original fireplace was not assembled correctly; it allowed cold air to come down around the fireplace, especially the hearth. It was awful. I really appreciated how they sealed the leak and added insulation. The problem was eliminated.The finishing team (Brandon and colleague) were also meticulous. They did not rush the job. I was out of town during the finishing and they suggested WhatsApp video calls, which worked very well and allayed my concerns.I would especially like to acknowledge Kirsten Neumarker. She is the project coordinator at Harding who schedules resources to install and finish fireplaces. She is very organized and is an excellent communicator. She reached out to me proactively and worked hard to accommodate my schedule also. She would often answer my emails and phone calls in minutes. I find this uncommon among contractors. She made a difference.Overall, a positive experience and I recommend them without reservations.Oh, and check out the photo attached of the finished product. We love it!Mikeread more

Layi Ibrahim

13:57 01 Dec 23

Team Harding is reliable, trustworthy, and professional. I would recommend their services to anyone.

Lisa Leblanc

12:57 30 Nov 23

We have used Harding repeatedly over the past few years. First when replacing our furnace/AC unit, and most recently when moving duct work before a basement renovation, and now a new gas fireplace!... Team Harding is conscientious, professional, with attention to detail and quick turnaround. I could not recommend them more!read more

Janyee Lau

21:04 29 Nov 23

We had a great experience with Harding! They came to do a complimentary walk-through with us when we moved into our new build and walked us through everything we needed to know for HRV, etc. We also... hired them to install a humidifier -- the team was very professional, and responded to emails/calls very quickly. The were able to schedule us in asap for the install before winter hit! They showed up on-time for the installation and all went well! Definitely recommend.read more

Tyler Williams

15:14 28 Nov 23

We had Luc and Dylan from Team Harding to our house to relocate a gas line for our kitchen range. The mechanics showed up on time and were very nice and friendly during the whole appointment. Not... once did I get the feel it was a 'get in - get out' job for them and that makes any service appointment much more pleasant!read more

Frederick Burt

19:37 26 Nov 23

Great service! Great crew. Fast install and attention to detail.

Gina Oliver

15:23 26 Nov 23

Team Harding has been responsive, reliable, and professional! Each interaction with them as been amazing.

Yong Wang

00:29 25 Nov 23

I've been using services a few times from Harding for more than 10 years. Their technicians are always professional and polite. The whole process of calling until service is done has always been... smooth. It's just peace of mind with Harding.read more

Michael Gregory

18:50 24 Nov 23

The installation of our AC went well and appreciate the coordination and efficiency of the entire crew.

20:36 19 Jul 23

We have used them for warranty work on our new home build and have been happy with the after care service provided by Lindsay and Bob.

yuan zhang

16:30 06 Feb 23

I changed the rate because the reaction from site office is extremely satisfy. I have no heat during the weekend and complained. I got a respond very quickly from their site office and find out the... reason of no respond. Then a new appoint was scheduled right way! Also a report has been filed towards this issue and I believe communication will be taken to improve future services. I really like this manner! Thank you.//I have no heat on the coldest day this winter. I called for service at 10:28am, and the office lady said someone will reach me ASAP. I called at 17:26pm again because NO ONE called me the whole day. And I was told there is a long list so THEY DON'T CARE! I HAVE TO WAIT! And this is a same problem happened second time in two years. Do not recommend.read more

Syd Curry

12:04 01 Feb 23

Very professional, clean install. High quality product.Extremely pleased with overall experience. Highly recommend.

david whelehan

21:24 28 Jan 23

I had an extremely positive experience with Team Harding from beginning to end. I had them install a Sterling Model GG 45,000 BTU Natural Gas Garage Heater with a Nest Learning Thermostat in my... double garage (Man-Cave).The sales rep, Brian was professional, friendly, he wasn’t pushy at all and he came under budget. Kirsten constantly kept me up to date on the installer’s scheduling and was a true professional. The installers came on time, did a tremendous job with the installation and they even cleaned up afterwards. Absolute Rock Stars!Again, thank you so very much to everyone that worked on this project for me.I highly recommend using Team Harding for your home projects.read more

Dipesh Chhabra

18:30 06 Jan 23

Great experience, technician Steve was very knowledgeable, Thankyou

Tina Thompson

21:07 30 Oct 22

We had issues with our air conditioner in the summer.Colin was diligent to determine the issue and get it fixed.Great job!

Brittney Rush

18:45 21 Oct 22

Friendly staff & efficient service!

Natasha Wright

17:16 21 Oct 22

Harding is an exceptional company that has always been there for all my HVAC needs.

Don Cumming

20:10 14 Oct 22

I had a Daikin furnace installed by Harding Heating and Air Conditioning on Sept 9/22.I was totally impressed by the competence, knowledge and professionalism displayed by the Sales Rep Brian... Chartier, the Sales Support Specialist Kirsten Neumarker and the Installers Dan and Luc.I have no reservation in recommending this Company to anyone looking for a Furnace or Air Conditioner.read more

Jurgen Neumarker

19:03 14 Oct 22

Harding was best decision we have ever made regarding our heating and A/C service. After switching from another company, we have not looked back. Service is reliable, punctual, professional and... friendly.read more

Charlene Van Hofwegen

00:11 24 Aug 22

Thank you for a huge job very well done ! Marc went above and beyond to find the problem and remedy the situation.Natasha, thank you for scheduling us in quickly and a big thanks to Marc who worked... tirelessly to get the job completed.read more

Eric Lavoie

13:48 25 Jul 22

I purchased a new home that Harding mechanical install the full system, the first week I took possession an advisor came over to explain the system in details, I have never had 1 issue with this... equipment and installation. In the past 5 years, I have hired Harding mehcanial for my annual maintenance and filter replacement, I just pick up the phone and talk to a live person and get quick answer. I have never met an HVAC company that operates this way, very efficient. Thank you for the amazing service and I will keep on referring family and friends to your company.read more

Georgie Lavoie

01:28 22 Jul 22

This company installed a new air conditioner at my house and came over quickly and made sure I was satisfied, they called me the following day to make sure I understood everything and that my unit... was working at full capacity.I highly recommend this company, great technician and service from front office to install crew. Thanks and unit working fine especially during this heat wave.read more

Shawn Ku

00:57 24 Jun 22

Harding Heating & Air Conditioning were excellent. We had an issue with our furnace fan and I spoke to Natasha Wright (Service Coordinator) who first tried to troubleshoot the problem with me to... save costs, etc. Once that didn't work, a technician, Marc Gagon, attended. He quickly diagnosed the problem (faulty control board), but didn't stop there. He investigated the source - water under the AC coils. Further, he went outside to ensure the A/C unit was working properly. Marc Gagon is very professional, competent and took the time to explain things. He is a asset to Harding Heating & Air Conditioning, along with Natasha Wright. I highly recommend this company for your heating and a/c needs. Shawnread more

Tim C.

21:43 29 Jan 22

Brenden from Harding came and fixed the furnace by replacing the blower. He did a great job. And also well explained the membership plan. 10 out of 10.

Pam Burwash

18:14 16 Jul 21

From the very start the quotes I received were very fair. The estimator took the time assess the work that would need to be done and walked me through all the options. My furnace and AC were... installed by a polite, professional crew who also took the time to ensure that I was satisfied with the equipment being installed.Team Harding was there for me during a heat wave. I am thoroughly impressed with their professionalism.read more

Galina Khavrenko

15:17 15 Jul 21

Got Harding H&AC to deliver and install 2 AC units.Everything was fast, affordable and their customer service is 24/7 for you.

Tim Cinnamon

18:28 30 Jun 21

We had Brodie and Marc out to our cottage to install a heat pump and they did a fantastic job. Professional, very efficient, clean and knowledgeable. We would definitely use them again in the future.

Lifebeyondpanicattacks

04:02 29 Jun 21

Lindsay is a gem, she saved us money and time in this heat wave by fixing our problem over the phone. She went above and beyond her job with her kindness and expertise. We've used Harding multiple... times and have always had the best results! And awesome company with wonderful employees, especially Lindsay!!!read more

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